Hello all,
The site upgrade is complete and went off without a hitch (other than taking longer than we originally estimated). Like I mentioned in the earlier post, we were able to import our database of users from our old software, so you do not need to recreate your account!
Please note! Your account name and password are now case sensitive, so pay close attention when logging in. We've reset your passwords to be the same as your user name, so make sure you change that immediately! If you aren't sure whether your account name was capitalized, check the email we sent out a few minutes ago. That will include your account name and password with the capitalization you'll need to log into the web site.
If you did not receive the upgrade email, you can request it be sent to you from the website. Click the "Log In" link from the navigation bar, and then enter your email address in the "Lost Password?" box. Your user name and password will be sent to that email account.
If you had special characters in your user name (apostrophes, mostly), these were removed during the import process. We were also required to separate first-and-last names for the import, so if you only had one name entered or if you had an email address for your "name," you may notice your name has changed in the new system. (You can either update this or leave it alone; these fields aren't used for anything but LT3 records).
To reset your password, either click the "My Account" link after you log in or go directly
here and update your password from there.
Please note we're currently reviewing and updating our FAQ page and the Payment information web page; those will be up-to-date later this evening. We wanted to get the news out that you can access the site again out as soon as we could!
If you find any broken links or if you have any issues logging in, please do not hesitate to email us at service@lessthanthreepress.com.
Thank you for your patience, and happy reading!